Privacy Policy

System Cares IT Solutions Pvt Ltd ("Company", "we", "us") operates The Salavai Laundry software ("Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Account & business information: name, email, phone number, shop name and address you provide when registering.

Customer order data: information you enter about your own customers and orders (names, phone numbers, order details) to operate the Service.

Payment information: subscription payments are processed by Razorpay or verified manually via UPI transaction reference; we do not store your card or bank credentials.

Usage data: log data such as IP address, browser type and pages visited, used for security and to improve the Service.

We use the information collected to provide and operate the Service, process payments and activate subscriptions, send service-related communications (such as order or billing notifications via email/WhatsApp/SMS where enabled), respond to support requests, and improve the Service.

We do not sell your personal data. We share data only with service providers necessary to operate the Service (such as our payment gateway, Razorpay, and messaging providers for WhatsApp/SMS notifications), or where required by law.

We use reasonable technical and organizational measures — including access controls and encrypted transport (HTTPS) — to protect data stored on the Service. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain account and order data for as long as your account is active, or as needed to comply with legal obligations. You may request deletion of your account data by contacting us.

You may access, correct, or request deletion of your personal information by contacting us at the email below. You may also disable optional notification channels (WhatsApp/SMS) from your account settings.

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

For privacy-related questions, contact System Cares IT Solutions Pvt Ltd at hari@systemcaresitsolutions.com or call +91 73580 68314.